About the Organization

American Income Life is a global insurance organization supporting working families across the United States, Canada, and New Zealand, with operations in New York through its wholly owned subsidiary, National Income Life Insurance Company.

For more than 70 years, American Income Life has provided life, accident, and supplemental health coverage to members of labor unions, credit unions, and professional associations. Our approach is relationship-driven, focusing on personalized service and meeting clients in the environment where they feel most at ease.

Role Overview & Responsibilities

• Provide benefit enrollment information and confirm eligibility

• Manage inbound customer service and inquiry calls

• Route and return client phone calls promptly

• Assist members with coverage requests while acting in their best interest

• Prepare and explain customized coverage options using our Needs Analysis system

• Collaborate with leadership to remain current on products, services, and internal guidelines

What We Offer

• Comprehensive training from day one

• Fully remote, work-from-home position

• Competitive compensation structure

• Defined career growth and advancement paths

• Full benefits eligibility after 90 days

• Strong commitment to work-life balance